Refund and Returns Policy

Replacement Policy

To maintain our services’ feasibility, we allow a product’s replacement only under the following circumstances.

The customer can replace the product unit received within 7 days from delivery and get a replacement unit delivered to the customer.
Replacement can be made if the customer establishes that the product was delivered in defective condition or has physical damage within 24 hours of receipt of the product.
Replacement with a fresh box unit can be provided to the customer if the customer establishes that the product delivered is not functioning properly within 7 days from the date of delivery.
In case of receipt of damaged or defective items, please report the same to our website support team. The request will, however, be entertained once a Genzzz Space team member has checked and determined the same at his end. This is typically reported back to the customer within 24 hours of receipt of the products by Genzzz Space.
In case you feel that the product received is not as shown on the site or as per the specifications, you must bring it to the notice of our website support team within 24 hours of receiving the product. After looking into your complaint, the website support team will make an appropriate decision.
A product will not be replaced under the following circumstances.

The customer is unhappy with the defect-free product’s look/sound quality.
Physical damage is not notified within 24 hours of receiving the product.
An electrical surge or any damage caused by the user.
Please see that no return or refund shall be provided. However, the customer can replace the product unit received within 7 days from the date of delivery and get a replacement.

Cancellation Policy

We believe in helping our customers as far as possible, and has therefore a liberal cancellation policy. However, under this policy –

Cancellations request will not be entertained if the orders have already been communicated to the customers and they have initiated the process of shipping them.
There is no cancellation of orders placed under the Same Day Delivery category.
No cancellations are entertained for those products that have been obtained on special occasions. (These are limited occasion offers and therefore cancellations are not possible.)
Return & Refund Policy

All products sold by www.genzzz.space are properly checked and tested by the quality control team and guaranteed to be genuine, in new condition.
All products are protected under 7 Days product repair/replacement (no refund in any condition) policy in case the product has a manufacturing defect only and if it is in unused conditions in the original boxes and with all paperwork (this includes warranties), parts and accessories.
“New and unused” means that there are no scratches, marks, or blemishes on the item and the product must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used.
In case of any query related to our policies, please contact Customer Service email at support@genzzz.space.

Important Information:
Don’t forget to create an unboxing video while opening the package. It will help us ensure the smooth processing of any complaints and fair settlement.